The Blind Company Scotland Limited
93 High Street, Dumbarton, G82 1LF
Tel: 01389 717441
Effective Date: 01/01/2025
1. Introduction
The Blind Company Scotland Limited (“we”, “our”, “us”) values your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you interact with us, whether through our website, by phone, in person at our showroom, or via other forms of communication.
We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
2. Information We Collect
We may collect and process the following types of personal data:
- Contact details: name, address, telephone number, and email address.
- Order information: details of products and services you purchase from us.
- Payment details: limited information necessary to process your transactions.
- Communication records: correspondence, queries, and feedback.
- Website usage data: information about how you interact with our website (e.g., cookies, IP address, browser type).
3. How We Use Your Information
We use your personal data for the following purposes:
- To provide quotations, process your orders, and deliver our products and services.
- To communicate with you regarding appointments, installations, or aftercare.
- To process payments and maintain accurate financial records.
- To improve our products, services, and website.
- To comply with legal obligations and resolve disputes.
- For limited marketing purposes, where you have consented or where we are otherwise permitted by law.
4. Legal Basis for Processing
We process your personal data under the following legal bases:
- Contract: to perform our obligations under a contract with you.
- Legal obligation: to comply with applicable laws and regulations.
- Legitimate interests: to operate and improve our business.
- Consent: where you have explicitly agreed to receive marketing communications.
5. Sharing Your Information
We will never sell your personal data. We may share your information with trusted third parties, such as:
- Service providers assisting with deliveries, installations, or payment processing.
- Professional advisers (e.g., accountants, legal advisers).
- Regulatory authorities, if required by law.
All third parties are required to respect your data and use it only for the purposes we specify.
6. Data Retention
We will retain your personal data only for as long as necessary to fulfil the purposes we collected it for, including satisfying any legal, accounting, or reporting requirements.
7. Your Rights
Under UK data protection law, you have the right to:
- Access the personal data we hold about you.
- Request correction of inaccurate or incomplete data.
- Request erasure of your data, where applicable.
- Restrict or object to the processing of your data.
- Request transfer of your data to another organisation.
- Withdraw consent where processing is based on consent.
To exercise your rights, please contact us using the details below.
8. Data Security
We take appropriate technical and organisational measures to protect your personal data from unauthorised access, alteration, disclosure, or destruction.
9. Cookies
Our website may use cookies and similar technologies to enhance your browsing experience. You can adjust your browser settings to refuse cookies, but this may affect the functionality of our site.
10. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal data, please contact us at:
The Blind Company Scotland Limited
93 High Street
Dumbarton
G82 1LF
Tel: 01389 717441
Email: theblindcompanyltd@gmail.com
11. Complaints
If you are not satisfied with our response, you have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO): www.ico.org.uk.